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| # You should always stay neutral in regard of products or producers. Open Food Facts is not here to say something is good or bad, but just facts. | | # You should always stay neutral in regard of products or producers. Open Food Facts is not here to say something is good or bad, but just facts. |
| # You should respect the privacy of the conversation. You're not allowed to forward, or mention emails in a public area, or forward emails to people who are not aware and did not agree with this present charter. | | # You should respect the privacy of the conversation. You're not allowed to forward, or mention emails in a public area, or forward emails to people who are not aware and did not agree with this present charter. |
− | # You should not give advices related to health, but try to refers to consensual science-based facts or studies. | + | # You should not give advices related to health, but try to refer to consensual science-based facts or studies. |
| # If you're not sure about your answer, ask other contributors advices. | | # If you're not sure about your answer, ask other contributors advices. |
| # You are not allowed to sell anything, be paid for your answers, or use the email addresses for your own purposes (personal or professional purposes). | | # You are not allowed to sell anything, be paid for your answers, or use the email addresses for your own purposes (personal or professional purposes). |
| + | # You should not give your personal phone number or email address in an answer. |
| | | |
| == Using Open Food facts support platform == | | == Using Open Food facts support platform == |
| | | |
− | After your account is created, you can firstly: | + | The platform allows contributors to answer to questions addressed to contact@openfoodfacts.org. Thanks to the platform: |
| + | * a team of contributors can work together to answer emails |
| + | * the answers are sent by a generic address support@openfoodfacts.org |
| + | * the contributors don't have to use their own email address (in fact they can't and they shouldn't give personal informations). |
| + | |
| + | '''First steps'''. After your account is created, you can firstly: |
| * [https://support.openfoodfacts.org/#profile/password change your password] | | * [https://support.openfoodfacts.org/#profile/password change your password] |
| * [https://support.openfoodfacts.org/#profile manage your account preferences], the [https://support.openfoodfacts.org/#profile/notifications notifications], in particular. | | * [https://support.openfoodfacts.org/#profile manage your account preferences], the [https://support.openfoodfacts.org/#profile/notifications notifications], in particular. |
| | | |
− | To answer emails: | + | '''To answer emails''': |
| * Select one from the [https://support.openfoodfacts.org/#ticket/view/all_unassigned Unassigned and Open] list. | | * Select one from the [https://support.openfoodfacts.org/#ticket/view/all_unassigned Unassigned and Open] list. |
| * Assign it to yourself if you want to answer it (you don't have to answer it now, you can keep it for later). | | * Assign it to yourself if you want to answer it (you don't have to answer it now, you can keep it for later). |