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484 bytes added ,  16:21, 11 December 2020
Platform introduction
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# You should always stay neutral in regard of products or producers. Open Food Facts is not here to say something is good or bad, but just facts.
 
# You should always stay neutral in regard of products or producers. Open Food Facts is not here to say something is good or bad, but just facts.
 
# You should respect the privacy of the conversation. You're not allowed to forward, or mention emails in a public area, or forward emails to people who are not aware and did not agree with this present charter.
 
# You should respect the privacy of the conversation. You're not allowed to forward, or mention emails in a public area, or forward emails to people who are not aware and did not agree with this present charter.
# You should not give advices related to health, but try to refers to consensual science-based facts or studies.
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# You should not give advices related to health, but try to refer to consensual science-based facts or studies.
 
# If you're not sure about your answer, ask other contributors advices.
 
# If you're not sure about your answer, ask other contributors advices.
 
# You are not allowed to sell anything, be paid for your answers, or use the email addresses for your own purposes (personal or professional purposes).
 
# You are not allowed to sell anything, be paid for your answers, or use the email addresses for your own purposes (personal or professional purposes).
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# You should not give your personal phone number or email address in an answer.
    
== Using Open Food facts support platform ==
 
== Using Open Food facts support platform ==
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After your account is created, you can firstly:
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The platform allows contributors to answer to questions addressed to contact@openfoodfacts.org. Thanks to the platform:
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* a team of contributors can work together to answer emails
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* the answers are sent by a generic address support@openfoodfacts.org
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* the contributors don't have to use their own email address (in fact they can't and they shouldn't give personal informations).
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'''First steps'''. After your account is created, you can firstly:
 
* [https://support.openfoodfacts.org/#profile/password change your password]
 
* [https://support.openfoodfacts.org/#profile/password change your password]
 
* [https://support.openfoodfacts.org/#profile manage your account preferences], the [https://support.openfoodfacts.org/#profile/notifications notifications], in particular.
 
* [https://support.openfoodfacts.org/#profile manage your account preferences], the [https://support.openfoodfacts.org/#profile/notifications notifications], in particular.
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To answer emails:
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'''To answer emails''':
 
* Select one from the [https://support.openfoodfacts.org/#ticket/view/all_unassigned Unassigned and Open] list.
 
* Select one from the [https://support.openfoodfacts.org/#ticket/view/all_unassigned Unassigned and Open] list.
 
* Assign it to yourself if you want to answer it (you don't have to answer it now, you can keep it for later).  
 
* Assign it to yourself if you want to answer it (you don't have to answer it now, you can keep it for later).  

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