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440 bytes added ,  16:08, 11 December 2020
Quick doc
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== Using Open Food facts support platform ==
 
== Using Open Food facts support platform ==
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After your account is created, you can first:
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After your account is created, you can firstly:
 
* [https://support.openfoodfacts.org/#profile/password change your password]
 
* [https://support.openfoodfacts.org/#profile/password change your password]
 
* [https://support.openfoodfacts.org/#profile manage your account preferences], the [https://support.openfoodfacts.org/#profile/notifications notifications], in particular.
 
* [https://support.openfoodfacts.org/#profile manage your account preferences], the [https://support.openfoodfacts.org/#profile/notifications notifications], in particular.
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Some questions deal with the same topic: ''where can I buy this? can you refund this product? I found an XXX in this product...''
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To answer emails:
 
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* Select one from the [https://support.openfoodfacts.org/#ticket/view/all_unassigned Unassigned and Open] list.
There are templated answers that you can use for your answers. If you want to use one, just type "::" in the form, and you'll find a list of templates.
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* Assign it to yourself if you want to answer it (you don't have to answer it now, you can keep it for later).
 
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* Then just click on the "reply" icon: a form is now opened, and you can start your answer -- your answer is auto-saved while you type.
When you completed and send an answer, you can "close" the "ticket" if you think your answer is comprehensive. On the other hand, you can keep it opened if you think that the sender is going to answer you back.
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** Some questions deal with the same topic: ''where can I buy this? can you refund this product? I found an XXX in this product...''. So, there are templated answers that you can use for your answers. If you want to use one, just type "::" in the form, and you'll find a list of templates.
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* When you're done, just click the "update" button.
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* When you completed and send an answer, you can "close" the "ticket" if you think your answer is comprehensive. On the other hand, you can keep it opened if you think that the sender is going to answer you back.

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