Changes

Jump to navigation Jump to search
3,078 bytes added ,  20:32, 1 April 2022
New FAQ system. Please get in touch if you'd like access :-)
Line 1: Line 1: −
Some answers to frequently asked questions. If your question and its answer are not in this FAQ, you can send it by e-mail to [mailto:contact@openfoodfacts.org contact@openfoodfacts.org] or put it in the [https://openfoodfactsfr.uservoice.com ideas Forum]. Some more questions are answered on the [http://fr.openfoodfacts.org/questions-frequentes FAQ on the website]<sup>(French)</sup> ([https://world.openfoodfacts.org/faq English version]).
+
Some answers to frequently asked questions. If your question and its answer are not in this FAQ, you can send it by e-mail to [mailto:contact@openfoodfacts.org contact@openfoodfacts.org]. Some more questions are answered on the [http://fr.openfoodfacts.org/questions-frequentes FAQ on the website]<sup>(French)</sup> ([https://world.openfoodfacts.org/faq English version]).
 +
 
 +
 
 +
== New FAQ system ==
 +
Please mail contact@openfoodfacts.org or get in touch with the team if you'd like to help expand or translate the FAQ, from the new system.
 +
* https://support.openfoodfacts.org/help/fr-fr - Français
 +
* https://support.openfoodfacts.org/help/en-gb - English (Great Britain)
 +
* https://support.openfoodfacts.org/help/es-es - Español
 +
* https://support.openfoodfacts.org/help/de-de - Deutsch
 +
* https://support.openfoodfacts.org/help/ar - Arabic
 +
* https://support.openfoodfacts.org/help/bg - Bulgarian (Български)
 +
* https://support.openfoodfacts.org/help/zh-cn - Chinese (Sim.) (简体中文)
 +
* https://support.openfoodfacts.org/help/zh-tw - Chinese (Trad.) (繁體中文)
 +
* https://support.openfoodfacts.org/help/cs - Czech (Česky)
 +
* https://support.openfoodfacts.org/help/da - Dansk
 +
* https://support.openfoodfacts.org/help/et - Eesti
 +
* https://support.openfoodfacts.org/help/es-ca - Català
 +
* https://support.openfoodfacts.org/help/el - Greek (Ελληνικά)
 +
* https://support.openfoodfacts.org/help/vi - Vietnam (ViɆt Nam)
 +
* https://support.openfoodfacts.org/help/sl - Slovenian (Slovenčina)
 +
* https://support.openfoodfacts.org/help/he-il - Hebrew (עִבְרִית)
 +
* https://support.openfoodfacts.org/help/hi-in - Hindi (हिंदी)
 +
* https://support.openfoodfacts.org/help/hr - Hrvatski
 +
* https://support.openfoodfacts.org/help/is - Icelandic (Íslenska)
 +
* https://support.openfoodfacts.org/help/rw - Ikinyarwanda
 +
* https://support.openfoodfacts.org/help/it-it - Italiano
 +
* https://support.openfoodfacts.org/help/ja - Japanese (日本語)
 +
* https://support.openfoodfacts.org/help/ko-kr - Korean (한국어)
 +
* https://support.openfoodfacts.org/help/lv - Latvijas
 +
* https://support.openfoodfacts.org/help/lt - Lietuvių kalba
 +
* https://support.openfoodfacts.org/help/hu - Magyar
 +
* https://support.openfoodfacts.org/help/nl-nl - Nederlands
 +
* https://support.openfoodfacts.org/help/pl - Polski
 +
* https://support.openfoodfacts.org/help/ms-my - Malay (Bahasa Malaysia)
 +
* https://support.openfoodfacts.org/help/no-no - Norsk bokmål
 +
* https://support.openfoodfacts.org/help/fa-ir - Persian (فارسى)
 +
* https://support.openfoodfacts.org/help/pt-pt - Português
 +
* https://support.openfoodfacts.org/help/pt-br - Português Brasileiro
 +
* https://support.openfoodfacts.org/help/ro-ro - Romanian (Românesc)
 +
* https://support.openfoodfacts.org/help/ru - Russian (Русский)
 +
* https://support.openfoodfacts.org/help/sr-latn-rs - Serbian (srpski)
 +
* https://support.openfoodfacts.org/help/sk - Slovak (Slovenčina)
 +
* https://support.openfoodfacts.org/help/fi - Suomi
 +
* https://support.openfoodfacts.org/help/sv-se - Svenska
 +
* https://support.openfoodfacts.org/help/tr - Türkçe
 +
* https://support.openfoodfacts.org/help/uk - Ukrainian (Українська)
    
== Is information on products verified/checked? ==
 
== Is information on products verified/checked? ==
   −
The information is entered by Open Food Facts contributors. The contributors also send pictures of the packaging, the list of ingredients and nutritional composition table. If in doubt, visitors can see the information for themselves, and if an error is found, they can correct it themselves.
+
The information is entered by Open Food Facts contributors. The contributors also send pictures of the packaging, the list of ingredients, and nutritional composition table. If in doubt, visitors can see the information for themselves, and if an error is found, they can correct it themselves.
   −
To more easily identify potential errors, we gradually add automatic checks: If the composition of a product is very different from other products in the same category, it might be a mistake. If the sum of protein, carbohydrate and fat is more than 100g, this is certainly a mistake.
+
To more easily identify potential errors, we gradually add automatic checks: If the composition of a product is very different from other products in the same category, it might be a mistake. If the sum of protein, carbohydrate, and fat is more than 100g, this is certainly a mistake.
    
== Can I add product photos or information from the website of the manufacturer, shopping sites or other online sites? ==
 
== Can I add product photos or information from the website of the manufacturer, shopping sites or other online sites? ==
Line 13: Line 58:  
To avoid problems with rights, we ask contributors to add only photos they have taken themselves, and extract information from the product packaging.
 
To avoid problems with rights, we ask contributors to add only photos they have taken themselves, and extract information from the product packaging.
   −
See also this question on the Ideas Forum: [https://openfoodfactsfr.uservoice.com/knowledgebase/articles/59183-pourquoi-ne-peut-on-pas-entrer-les-informations-et Pourquoi ne peut-on pas entrer les informations et les photos de produits d'autres sites?] ("Why can we not get the information and pictures of products from other sites?"
+
See also this question on the French Ideas Forum: [https://openfoodfactsfr.uservoice.com/knowledgebase/articles/59183-pourquoi-ne-peut-on-pas-entrer-les-informations-et Pourquoi ne peut-on pas entrer les informations et les photos de produits d'autres sites?] ("Why can we not get the information and pictures of products from other sites?")
    
English translation:
 
English translation:
Line 30: Line 75:  
If you have a large number of products to add (more than 50), we can try to automatically add products and information. Contact us so that we can see how: [mailto:contact@openfoodfacts.org contact@openfoodfacts.org]
 
If you have a large number of products to add (more than 50), we can try to automatically add products and information. Contact us so that we can see how: [mailto:contact@openfoodfacts.org contact@openfoodfacts.org]
   −
== What is the difference to other web sites, mobile applications and services that already offer viewing information on food products? ==
+
== What is the difference to other web sites, mobile applications, and services that already offer viewing information on food products? ==
   −
The main difference is our open data licence, which we consider essential:
+
The main difference is our open data license, which we consider essential:
   −
Almost all of the other sites, applications and services do not allow the free reproduction and reuse of their data. They often jealously guard instead. In almost all cases, their conditions specifically prohibit any non-personal use and any extraction of some or all of the data.
+
Almost all of the other sites, applications, and services do not allow the free reproduction and reuse of their data. They often jealously guard instead. In almost all cases, their conditions specifically prohibit any non-personal use and any extraction of some or all of the data.
    
We believe that the information on food products are too important and useful to keep them locked in a safe. We decided to do exactly the opposite: We not only allow, but also encourage the reproduction and reuse of our database, freely, for all and for any purpose, including commercial use.
 
We believe that the information on food products are too important and useful to keep them locked in a safe. We decided to do exactly the opposite: We not only allow, but also encourage the reproduction and reuse of our database, freely, for all and for any purpose, including commercial use.
Line 51: Line 96:     
Do you have any other questions? Let us know!
 
Do you have any other questions? Let us know!
 +
 +
== I scanned the wrong barcode / created a page by accident ==
 +
 +
Empty products, where just the barcode is present but nothing else is filled in, are automatically removed after a period of time.
 +
 +
== What does "To be completed" mean? What are the states? ==
 +
 +
A list of states and their meanings can be found on the [[state|state Wiki page]].
    
[[fr:FAQ]]
 
[[fr:FAQ]]
 
[[Category:FAQ]]
 
[[Category:FAQ]]

Navigation menu