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typos
* a team of contributors can work together to answer emails
* a team of contributors can work together to answer emails
* the answers are sent by a generic address support@openfoodfacts.org
* the answers are sent by a generic address support@openfoodfacts.org
* the contributors don't have to use their own email address (in fact they can't and they shouldn't give personal informations).
* the contributors don't have to use their own email address (in fact they can't, and they shouldn't give personal data).
'''First steps'''. After your account is created, you can firstly:
'''First steps'''. After your account is created, you can firstly:
* Assign it to yourself if you want to answer it (you don't have to answer it now, you can keep it for later).
* Assign it to yourself if you want to answer it (you don't have to answer it now, you can keep it for later).
* Then just click on the "reply" icon: a form is now opened, and you can start your answer -- your answer is auto-saved while you type.
* Then just click on the "reply" icon: a form is now opened, and you can start your answer -- your answer is auto-saved while you type.
** Some questions deal with the same topic: ''where can I buy this? can you refund this product? I found an XXX in this product...''. So, there are templated answers that you can use for your answers. If you want to use one, just type "::" in the form, and you'll find a list of templates.
** Some questions deal with the same topic: ''where can I buy this? Can you refund this product? I found an XXX in this product...''. So, there are templated answers that you can use for your answers. If you want to use one, just type "::" in the form, and you'll find a list of templates.
* When you're done, just click the "update" button.
* When you're done, just click the "update" button.
* When you completed and send an answer, you can "close" the "ticket" if you think your answer is comprehensive. On the other hand, you can keep it opened if you think that the sender is going to answer you back.
* When you completed and send an answer, you can "close" the "ticket" if you think your answer is comprehensive. On the other hand, you can keep it opened if you think that the sender is going to answer you back.