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252 bytes added ,  08:38, 31 March 2021
Add information about templates
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* Assign it to yourself if you want to answer it (you don't have to answer it now, you can keep it for later).  
 
* Assign it to yourself if you want to answer it (you don't have to answer it now, you can keep it for later).  
 
* Then just click on the "reply" icon: a form is now opened, and you can start your answer -- your answer is auto-saved while you type.
 
* Then just click on the "reply" icon: a form is now opened, and you can start your answer -- your answer is auto-saved while you type.
** Some questions deal with the same topic: ''where can I buy this? Can you refund this product? I found an XXX in this product...''. So, there are templated answers that you can use for your answers. If you want to use one, just type "::" in the form, and you'll find a list of templates.
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** Some questions deal with the same topic: ''where can I buy this? Can you refund this product? I found an XXX in this product...''. So, there are '''templated answers''' that you can use for your answers. If you want to use one, just type "::" in the form, and you'll find a list of templates.
* When you're done, just click the "update" button.
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** You might translate the templates for your own language or add your own templates (feel free to share your ideas on slack), thanks to the "[https://support.openfoodfacts.org/#manage/text_modules text modules feature]".
* When you completed and send an answer, you can "close" the "ticket" if you think your answer is comprehensive. On the other hand, you can keep it opened if you think that the sender is going to answer you back.
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* When you're done, just click the "update" button, and the answer is sent!
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* When you completed and sent an answer, you can "close" the "ticket" if you think your answer is comprehensive. On the other hand, you can keep it opened if you think that the sender is going to answer you back.
    
If you like reading big documentations before sleeping, you can take a look at [https://user-docs.zammad.org/en/latest/ Zammad user's documentation] (the tool we use), but it's not mandatory.
 
If you like reading big documentations before sleeping, you can take a look at [https://user-docs.zammad.org/en/latest/ Zammad user's documentation] (the tool we use), but it's not mandatory.

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