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Every week, Open Food Facts is receiving many questions from the general public.

As a contributor, you can join the effort to answer different kind of questions. If you are interested, feel free to ask @Charles Nepote on slack.

== Charter for the contributors who answer emails addressed to Open Food Facts ==

# You should always be gentle and stay polite, whatever is the tone of the writer.
# You should always stay neutral in regard of products or producers. Open Food Facts is not here to say something is good or bad, but just facts.
# You should respect the privacy of the conversation. You're not allowed to forward, or mention emails in a public area, or forward emails to people who are not aware and did not agree with this present charter.
# You should not give advices related to health, but try to refers to consensual science-based facts or studies.
# If you're not sure about your answer, ask other contributors advices.
# You are not allowed to sell anything, be paid for your answers, or use the email addresses for your own purposes (personal or professional purposes).

== Using Open Food facts support platform ==

Some questions deal with the same topic: where can I buy this? can you refund this product? I found an XXX in this product...

There are templated answers that you can use for your answers. If you want to use one, just type "::" in the form, and you'll find a list of templates.

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