Moderation Team

From Open Food Facts wiki
Revision as of 09:52, 24 August 2022 by Charlesnepote (talk | contribs) (+ link to Admin rights)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search

Moderation Team goals is to build and manage the moderation process.

Moderation Team is composed of experienced users.

Moderation rules

For every case you should take care of the whole concerned product: a moderation issue often reveals a completely false product.

If you're not sure a new product matches with a real product, delete the whole product.

The following rules don't apply to the product itself: ex. if a product contains a picture with a face.

1. Product picture with a people face

  • The face is clearly recognizable? => Delete the picture.
  • The face isn't clearly recognizable? => Keep the picture, eventually crop it.

2. Product picture containing both the product and part of a body

  • The part of the body can re-identify somebody? => Delete the picture.
  • The part of the body cannot re-identify somebody (ex. legs) => Keep the picture, eventually crop it.

3. Product picture only shows something not related to a product

  • Delete the picture.

4. Product picture containing parts with obscene or illegal content

  • Delete the picture.

5. Empty products

  • When the product entered is almost empty (no name, no picture, no nutritional information, but eventually lang and country), it is automatically deleted. There is no need to delete it.

Recurrent vandalism from a user

Here is our current process about it.

  1. Don't delete the user account: it's easier to watch the activity of a known vandal.
  2. Try to contact the user to stop him/her.
    1. Write a factual email (see template below). Be gentle! We are a project for providing food transparency and not to argue with somebody about bad practices or legal issues.
  3. Tell other moderators about your action.
    1. Prefer moderation-off-private private Slack channel. Other channels are ok.
  4. If you don't get any answer and the user still abusing, block his/her IP.
    1. Ask a sysadmin to block the IP.
      1. Sysadmin can find the corresponding IP: sysadmin@off1:~$ [todo]
      2. Sysadmin should add the date to know when to delete old entries.

Email template

Subject: False data in Open Food Facts database

Hello,

[if you prefer]I'm writing you as a member of the Open Food Facts moderation team.[/if you prefer]

You have entered many false data in Open Food Facts database. This is against our terms of use which you have agreed:

"Contributors agree to enter true information when they register and to update it if it changes.

Contributions are public.

All contributions are archived and the edit history of the product pages is public. Furthermore, the lists of products added or edited by a specific user are public.

In order to ensure the integrity and traceability of information and data, the public nature of contributions cannot be revoked."

Please, do not continue to enter false data.

Best regards,

Recurrent errors from a user

Here is our current process about it.

  1. Don't blame him/her, don't delete the user account: he/she's probably acting in good faith.
  2. Try to contact the user to help him/her.
    1. Write a factual email (see template below). Be gentle! We are a project for providing food transparency and not to argue with somebody about bad practices or legal issues.
  3. Tell other moderators about your action.
    1. Prefer moderation-off-private private Slack channel. Other channels are ok.
  4. If you don't get any answer, repeat step 2 twice or three times.
  5. If you don't get any answer and the user still making annoying errors, block his/her IP.
    1. Ask a sysadmin to block the IP.
      1. Sysadmin can find the corresponding IP: sysadmin@off1:~$ [todo]
      2. Sysadmin should add the date to know when to delete old entries.

Email template

Subject: Issues in Open Food Facts database

Hello,

[if you prefer]I'm writing you as a member of the Open Food Facts moderation team.[/if you prefer]

You have [describe the issue here, be factual]. [Then explain why this is an issue].

Maybe you want to achieve a particular goal. Can you explain it? Can we help you? Do you want to have a short talk to speak about it?

Don't hesitate to ask me any question, or joining Open Food Facts Forum or Slack space to ask every kind of questions, share your thought, or even meet other contributors.

Best regards,

See also