User feedback
Sources of User Feedback for Open Food Facts
Open Food Facts (OFF) benefits from a diverse range of channels for collecting user feedback. These channels offer unique advantages and considerations, allowing the project to continuously improve and cater to its users' needs.
Issue Tracker (GitHub)
Advantages
- Centralized platform for bug reports and feature requests
- Detailed discussion and tracking of issues
Caveats
- Technical focus may deter non-technical users
- 10 years of feedback
- Hard to get quantitative impact
Community Forums
Advantages
- Open and collaborative discussion space
- Community-driven support and knowledge sharing
- Opportunity for users to help each other
- Ability to contact users for followups
Caveats
- Less structured than issue trackers
Social Media
Advantages
- Real-time feedback and engagement
- Informal and accessible communication
- Ability to contact users for followups
Caveats
- Less structured and harder to track specific issues
User Surveys and Polls
Advantages
- Targeted data collection on specific topics
- Quantifiable feedback and insights
- Ability to reach a large user base
Caveats
- Requires careful design and analysis
- May suffer from low response rates or bias
Mobile App Reviews
Where ?
- https://play.google.com/store/apps/details?id=org.openfoodfacts.scanner
- https://apps.apple.com/us/app/open-food-facts-product-scan/id588797948?see-all=reviews
- Beware, those reviews might be filtered by country, and you might not see all of them. We do periodic CSV exports.
Advantages
- Direct feedback on app experience and usability
- Easy to collect and analyze
Caveats
- Often focused on specific issues or bugs
- May not represent the broader user experience
- Publicly visible, influencing potential users
Email Support
Advantages
- Personalized and detailed feedback
- Opportunity for in-depth discussions and problem-solving
- Direct contact with users
Caveats
User Testing and Interviews
Advantages
- In-depth understanding of user behavior and needs
- Identification of usability issues and pain points
- Opportunity to observe users directly
Caveats
- Resource-intensive and time-consuming
- May not be representative of the entire user base