Difference between revisions of "Answering questions"
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== Using Open Food facts support platform == | == Using Open Food facts support platform == | ||
| − | After your account is created, you can | + | After your account is created, you can firstly: |
* [https://support.openfoodfacts.org/#profile/password change your password] | * [https://support.openfoodfacts.org/#profile/password change your password] | ||
* [https://support.openfoodfacts.org/#profile manage your account preferences], the [https://support.openfoodfacts.org/#profile/notifications notifications], in particular. | * [https://support.openfoodfacts.org/#profile manage your account preferences], the [https://support.openfoodfacts.org/#profile/notifications notifications], in particular. | ||
| − | Some questions deal with the same topic: ''where can I buy this? can you refund this product? I found an XXX in this product...'' | + | To answer emails: |
| − | + | * Select one from the [https://support.openfoodfacts.org/#ticket/view/all_unassigned Unassigned and Open] list. | |
| − | + | * Assign it to yourself if you want to answer it (you don't have to answer it now, you can keep it for later). | |
| − | + | * Then just click on the "reply" icon: a form is now opened, and you can start your answer -- your answer is auto-saved while you type. | |
| − | When you completed and send an answer, you can "close" the "ticket" if you think your answer is comprehensive. On the other hand, you can keep it opened if you think that the sender is going to answer you back. | + | ** Some questions deal with the same topic: ''where can I buy this? can you refund this product? I found an XXX in this product...''. So, there are templated answers that you can use for your answers. If you want to use one, just type "::" in the form, and you'll find a list of templates. |
| + | * When you're done, just click the "update" button. | ||
| + | * When you completed and send an answer, you can "close" the "ticket" if you think your answer is comprehensive. On the other hand, you can keep it opened if you think that the sender is going to answer you back. | ||
Revision as of 16:08, 11 December 2020
[This page is still in an early draft and a work in progress]
Every week, Open Food Facts is receiving many questions from the general public.
As a contributor, you can join the effort to answer different kind of questions. If you are interested, feel free to ask @Charles Nepote on slack.
Charter for the contributors who answer emails addressed to Open Food Facts
- You should always be gentle and stay polite, whatever is the tone of the writer.
- You should always stay neutral in regard of products or producers. Open Food Facts is not here to say something is good or bad, but just facts.
- You should respect the privacy of the conversation. You're not allowed to forward, or mention emails in a public area, or forward emails to people who are not aware and did not agree with this present charter.
- You should not give advices related to health, but try to refers to consensual science-based facts or studies.
- If you're not sure about your answer, ask other contributors advices.
- You are not allowed to sell anything, be paid for your answers, or use the email addresses for your own purposes (personal or professional purposes).
Using Open Food facts support platform
After your account is created, you can firstly:
- change your password
- manage your account preferences, the notifications, in particular.
To answer emails:
- Select one from the Unassigned and Open list.
- Assign it to yourself if you want to answer it (you don't have to answer it now, you can keep it for later).
- Then just click on the "reply" icon: a form is now opened, and you can start your answer -- your answer is auto-saved while you type.
- Some questions deal with the same topic: where can I buy this? can you refund this product? I found an XXX in this product.... So, there are templated answers that you can use for your answers. If you want to use one, just type "::" in the form, and you'll find a list of templates.
- When you're done, just click the "update" button.
- When you completed and send an answer, you can "close" the "ticket" if you think your answer is comprehensive. On the other hand, you can keep it opened if you think that the sender is going to answer you back.