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Section: "recurrent errors from a user " + empty products
* Delete the picture.
* Delete the picture.
=== 5. Empty products ===
* When the product entered is almost empty (no name, no picture, no nutritional information, but eventually lang and country), it is automatically deleted. There is no need to delete it.
== Recurrent vandalism from a user ==
== Recurrent vandalism from a user ==
Here is our current process about it.
Here is our '''current process''' about it.
# Don't delete the user account: it's easier to watch the activity of a known vandal.
# Don't delete the user account: it's easier to watch the activity of a known vandal.
Hello,
Hello,
[if you prefer]I'm writing you as a member of the Open Food Facts moderation team.[/if you prefer]
You have entered many false data in Open Food Facts database. This is against our [https://world.openfoodfacts.org/terms-of-use terms of use] which you have agreed:
You have entered many false data in Open Food Facts database. This is against our [https://world.openfoodfacts.org/terms-of-use terms of use] which you have agreed:
'''''All contributions are archived and the edit history of the product pages is public. Furthermore, the lists of products added or edited by a specific user are public.'''''
'''''All contributions are archived and the edit history of the product pages is public. Furthermore, the lists of products added or edited by a specific user are public.'''''
'''In order to ensure the integrity and traceability of information and data, the public character of contributions cannot be revoked.'''"
'''In order to ensure the integrity and traceability of information and data, the public nature of contributions cannot be revoked.'''"
Please, do not continue to enter false data.
Please, do not continue to enter false data.
Best regards,
== Recurrent errors from a user ==
Here is our '''current process''' about it.
# Don't blame him/her, don't delete the user account: he/she's probably acting in good faith.
# Try to contact the user to help him/her.
## Write a factual email (see template below). Be gentle! We are a project for providing food transparency and not to argue with somebody about bad practices or legal issues.
# Tell other moderators about your action.
## Prefer moderation-off-private private Slack channel. Other channels are ok.
# If you don't get any answer, repeat step 2 twice or three times.
# If you don't get any answer and the user still making annoying errors, block his/her IP.
## Ask a sysadmin to block the IP.
### Sysadmin can find the corresponding IP: sysadmin@off1:~$ [todo]
### Sysadmin should add the date to know when to delete old entries.
=== '''Email template''' ===
Subject: Issues in Open Food Facts database
Hello,
[if you prefer]I'm writing you as a member of the Open Food Facts moderation team.[/if you prefer]
You have [describe the issue here, be factual]. [Then explain why this is an issue].
Maybe you want to achieve a particular goal. Can you explain it? Can we help you? Do you want to have a short talk to speak about it?
Don't hesitate to ask me any question, or joining [https://forum.openfoodfacts.org/ Open Food Facts Forum] or [https://slack.openfoodfacts.org/ Slack space] to ask every kind of questions, share your thought, or even meet other contributors.
Best regards,
Best regards,