Difference between revisions of "User feedback"
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* We have an in-app feedback form, with feedback arriving into a spreadsheet | * We have an in-app feedback form, with feedback arriving into a spreadsheet | ||
* We have a specific prices survey | * We have a specific prices survey | ||
| − | * Please ask for access if needed | + | * [https://docs.google.com/spreadsheets/d/1KsJv8_RxfDDd5ngmeQ4k8ELsudl-YhleXEoDFoGoSAE/edit?gid=1971485590#gid=1971485590 Please ask for access only if needed (and mention it in the #design channel)] |
==== Advantages ==== | ==== Advantages ==== | ||
==== Caveats ==== | ==== Caveats ==== | ||
| Line 41: | Line 41: | ||
=== Social Media === | === Social Media === | ||
| − | + | * [[Public_Relations/Social_Media_accounts]] | |
| + | * Do search queries on our usernames, or on keywords like nutri-score… | ||
==== Advantages ==== | ==== Advantages ==== | ||
* Real-time feedback and engagement | * Real-time feedback and engagement | ||
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==== Caveats ==== | ==== Caveats ==== | ||
* Less structured and harder to track specific issues | * Less structured and harder to track specific issues | ||
| + | |||
=== User Surveys and Polls === | === User Surveys and Polls === | ||
| + | * [https://docs.google.com/spreadsheets/d/1PfaCMm7PRe75G2GxBU-4hd3-GZEZLo5H7_nwTad_kS0/edit?usp=drive_link 2023 Mobile survey data (request access only if needed)] | ||
| + | * [https://docs.google.com/document/d/1wLZ1VRCdAc-sjgzj1ypN0yW-IFNaELnQFB28H16XNW4/edit?tab=t.0 2023 Survey questions] | ||
| + | * 2021 Google.org volunteers user survey (730 answers + user contacts) - (request access only if needed) | ||
==== Advantages ==== | ==== Advantages ==== | ||
* Targeted data collection on specific topics | * Targeted data collection on specific topics | ||
| Line 56: | Line 61: | ||
* Requires careful design and analysis | * Requires careful design and analysis | ||
* May suffer from low response rates or bias | * May suffer from low response rates or bias | ||
| + | |||
=== Mobile App Reviews === | === Mobile App Reviews === | ||
=== Where ? === | === Where ? === | ||
Latest revision as of 12:49, 19 November 2024
Sources of User Feedback for Open Food Facts
Open Food Facts (OFF) benefits from a diverse range of channels for collecting user feedback. These channels offer unique advantages and considerations, allowing the project to continuously improve and cater to its users' needs.
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Available sources of user feedback
In-App survey
- We have an in-app feedback form, with feedback arriving into a spreadsheet
- We have a specific prices survey
- Please ask for access only if needed (and mention it in the #design channel)
Advantages
Caveats
Issue Tracker (GitHub)
- Various repositories, mostly openfoodfacts-server and smooth-app.
- Feedback can be direct like here or be in the form of an issue (there's some upvoting of issues, but it's biased to GitHub users).
Advantages
- Centralized platform for bug reports and feature requests
- Detailed discussion and tracking of issues
Caveats
- Technical focus may deter non-technical users
- 10 years of feedback
- Hard to get quantitative impact
Community Forums
Advantages
- Open and collaborative discussion space
- Community-driven support and knowledge sharing
- Opportunity for users to help each other
- Ability to contact users for followups
Caveats
- Less structured than issue trackers
Real life events
Advantages
- Potential for in-depth discussions and hands-on testing
Caveats
- Bias, depending on the event
Social Media
- Public_Relations/Social_Media_accounts
- Do search queries on our usernames, or on keywords like nutri-score…
Advantages
- Real-time feedback and engagement
- Informal and accessible communication
- Ability to contact users for followups
Caveats
- Less structured and harder to track specific issues
User Surveys and Polls
- 2023 Mobile survey data (request access only if needed)
- 2023 Survey questions
- 2021 Google.org volunteers user survey (730 answers + user contacts) - (request access only if needed)
Advantages
- Targeted data collection on specific topics
- Quantifiable feedback and insights
- Ability to reach a large user base
Caveats
- Requires careful design and analysis
- May suffer from low response rates or bias
Mobile App Reviews
Where ?
- https://play.google.com/store/apps/details?id=org.openfoodfacts.scanner
- https://apps.apple.com/us/app/open-food-facts-product-scan/id588797948?see-all=reviews
- Beware, those reviews might be filtered by country, and you might not see all of them. We do periodic CSV exports.
Advantages
- Direct feedback on app experience and usability
- Easy to collect and analyze
Caveats
- Often focused on specific issues or bugs
- May not represent the broader user experience
- Publicly visible, influencing potential users
Email Support
Advantages
- Personalized and detailed feedback
- Opportunity for in-depth discussions and problem-solving
- Direct contact with users
Caveats
User Testing and Interviews
What
- Last massive wave in Fall 2023 for the Proof of Concept of the Mobile app
- Past: Some by ShareIT, Google.org volunteers and more
Advantages
- In-depth understanding of user behavior and needs
- Identification of usability issues and pain points
- Opportunity to observe users directly
Caveats
- Resource-intensive and time-consuming
- May not be representative of the entire user base