Difference between revisions of "User feedback"

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Open Food Facts (OFF) benefits from a diverse range of channels for collecting user feedback. These channels offer unique advantages and considerations, allowing the project to continuously improve and cater to its users' needs.  
 
Open Food Facts (OFF) benefits from a diverse range of channels for collecting user feedback. These channels offer unique advantages and considerations, allowing the project to continuously improve and cater to its users' needs.  
  
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== You might also be interested by ==
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* [[Metrics]]
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== Available sources of user feedback ==
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=== In-App survey ===
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* We have an in-app feedback form, with feedback arriving into a spreadsheet
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* We have a specific prices survey
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* [https://docs.google.com/spreadsheets/d/1KsJv8_RxfDDd5ngmeQ4k8ELsudl-YhleXEoDFoGoSAE/edit?gid=1971485590#gid=1971485590 Please ask for access only if needed (and mention it in the #design channel)]
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==== Advantages ====
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==== Caveats ====
 
=== Issue Tracker (GitHub) ===
 
=== Issue Tracker (GitHub) ===
−
 
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* Various repositories, mostly openfoodfacts-server and smooth-app.
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* Feedback can be direct [https://github.com/openfoodfacts/openfoodfacts-server/issues?q=is%3Aissue%20state%3Aopen%20label%3A%22user%20feedback%22 like here] or be in the form of an issue (there's some upvoting of issues, but it's biased to GitHub users).
 
==== Advantages ====
 
==== Advantages ====
 
* Centralized platform for bug reports and feature requests
 
* Centralized platform for bug reports and feature requests
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* 10 years of feedback
 
* 10 years of feedback
 
* Hard to get quantitative impact
 
* Hard to get quantitative impact
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=== Community Forums ===
 
=== Community Forums ===
 
* https://forum.openfoodfacts.org/
 
* https://forum.openfoodfacts.org/
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=== Social Media ===
 
=== Social Media ===
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* [[Public_Relations/Social_Media_accounts]]
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* Do search queries on our usernames, or on keywords like nutri-score…
 
==== Advantages ====
 
==== Advantages ====
 
* Real-time feedback and engagement
 
* Real-time feedback and engagement
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==== Caveats ====
 
==== Caveats ====
 
* Less structured and harder to track specific issues
 
* Less structured and harder to track specific issues
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=== User Surveys and Polls ===
 
=== User Surveys and Polls ===
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* [https://docs.google.com/spreadsheets/d/1PfaCMm7PRe75G2GxBU-4hd3-GZEZLo5H7_nwTad_kS0/edit?usp=drive_link 2023 Mobile survey data (request access only if needed)]
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* [https://docs.google.com/document/d/1wLZ1VRCdAc-sjgzj1ypN0yW-IFNaELnQFB28H16XNW4/edit?tab=t.0 2023 Survey questions]
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* 2021 Google.org volunteers user survey (730 answers + user contacts) - (request access only if needed)
 
==== Advantages ====
 
==== Advantages ====
 
* Targeted data collection on specific topics
 
* Targeted data collection on specific topics
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* Requires careful design and analysis
 
* Requires careful design and analysis
 
* May suffer from low response rates or bias
 
* May suffer from low response rates or bias
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=== Mobile App Reviews ===
 
=== Mobile App Reviews ===
 
=== Where ? ===
 
=== Where ? ===

Latest revision as of 12:49, 19 November 2024

Sources of User Feedback for Open Food Facts

Open Food Facts (OFF) benefits from a diverse range of channels for collecting user feedback. These channels offer unique advantages and considerations, allowing the project to continuously improve and cater to its users' needs.

You might also be interested by

Available sources of user feedback

In-App survey

Advantages

Caveats

Issue Tracker (GitHub)

  • Various repositories, mostly openfoodfacts-server and smooth-app.
  • Feedback can be direct like here or be in the form of an issue (there's some upvoting of issues, but it's biased to GitHub users).

Advantages

  • Centralized platform for bug reports and feature requests
  • Detailed discussion and tracking of issues

Caveats

  • Technical focus may deter non-technical users
  • 10 years of feedback
  • Hard to get quantitative impact

Community Forums

Advantages

  • Open and collaborative discussion space
  • Community-driven support and knowledge sharing
  • Opportunity for users to help each other
  • Ability to contact users for followups

Caveats

  • Less structured than issue trackers

Real life events

Advantages

  • Potential for in-depth discussions and hands-on testing

Caveats

  • Bias, depending on the event

Social Media

Advantages

  • Real-time feedback and engagement
  • Informal and accessible communication
  • Ability to contact users for followups

Caveats

  • Less structured and harder to track specific issues

User Surveys and Polls

Advantages

  • Targeted data collection on specific topics
  • Quantifiable feedback and insights
  • Ability to reach a large user base

Caveats

  • Requires careful design and analysis
  • May suffer from low response rates or bias

Mobile App Reviews

Where ?

Advantages

  • Direct feedback on app experience and usability
  • Easy to collect and analyze

Caveats

  • Often focused on specific issues or bugs
  • May not represent the broader user experience
  • Publicly visible, influencing potential users

Email Support

Advantages

  • Personalized and detailed feedback
  • Opportunity for in-depth discussions and problem-solving
  • Direct contact with users

Caveats

User Testing and Interviews

What

  • Last massive wave in Fall 2023 for the Proof of Concept of the Mobile app
  • Past: Some by ShareIT, Google.org volunteers and more

Advantages

  • In-depth understanding of user behavior and needs
  • Identification of usability issues and pain points
  • Opportunity to observe users directly

Caveats

  • Resource-intensive and time-consuming
  • May not be representative of the entire user base
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