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Zammad doc.
* When you're done, just click the "update" button.
* When you're done, just click the "update" button.
* When you completed and send an answer, you can "close" the "ticket" if you think your answer is comprehensive. On the other hand, you can keep it opened if you think that the sender is going to answer you back.
* When you completed and send an answer, you can "close" the "ticket" if you think your answer is comprehensive. On the other hand, you can keep it opened if you think that the sender is going to answer you back.
If you like reading big documentations before sleeping, you can take a look at [https://user-docs.zammad.org/en/latest/ Zammad user's documentation] (the tool we use), but it's not mandatory.